Shipping Policy

At Think Shine Vaults, we understand that every order may represent a collectible, a gift, a piece of postal history, or a meaningful addition to a treasured collection. We are committed to preparing each shipment with care, professionalism, and attention to detail.

Free Shipping

Complimentary standard shipping is included with every order placed through the Shine Vaults website unless otherwise stated during checkout.

Order Processing

Orders are processed in the order they are received. Processing times may vary depending on order volume, holidays, weather conditions, product availability, or other unforeseen circumstances.

A shipping confirmation may be provided once an order has been prepared and transferred to the shipping carrier.

Shipping Methods

Shipping services are selected based on the size, weight, value, destination, and protection requirements of each order.

Available shipping methods may include the United States Postal Service or another reputable shipping carrier when appropriate.

Complimentary Tracking

Complimentary tracking is included with qualifying orders totaling $50 or more before applicable taxes or other charges.

Tracking information will be provided after the shipment has been accepted and processed by the carrier.

Orders below the qualifying threshold may be shipped without tracking unless tracking is included with the selected shipping service or otherwise stated during checkout.

Complimentary Shipping Insurance

Complimentary shipping insurance is included with qualifying orders totaling $100 or more before applicable taxes or other charges.

Insurance coverage is intended to provide additional protection for eligible shipments against qualifying loss or damage during transit, subject to the terms, limitations, documentation requirements, and claim procedures of the applicable carrier or insurance provider.

Complimentary insurance does not guarantee approval of a claim or immediate reimbursement. Customers may be required to provide photographs, packaging, order details, written statements, or other supporting information requested during the claim process.

Packaging

Every order is packaged with care to help protect the contents during transit.

Packaging materials, protective supplies, and presentation methods may vary depending on the product, order size, destination, inventory availability, and fulfillment requirements. Packaging style is not considered part of the product unless the individual listing specifically states that original manufacturer packaging is included.

Delivery Estimates

Any delivery dates or transit times displayed during checkout or provided by a carrier are estimates only and are not guaranteed.

Delivery may be affected by carrier operations, severe weather, holidays, customs processing, natural disasters, service interruptions, or other circumstances beyond our control.

Shipping Delays

Once a shipment has been transferred to the carrier, its movement and delivery schedule are managed by the carrier.

We are not responsible for carrier delays or circumstances outside our control, but customers may contact us through the Contact Us page for assistance with available shipment information.

Incorrect or Incomplete Shipping Information

Customers are responsible for reviewing and providing complete and accurate shipping information before submitting an order.

We cannot guarantee that an address can be changed after an order has been placed. Orders returned because of an incorrect, incomplete, undeliverable, or refused address may require payment of additional shipping costs before reshipment.

Lost or Damaged Shipments

If an order appears to be lost in transit or arrives damaged, please contact us through the Contact Us page as soon as possible.

Please provide:

• Your full name

• Your order number

• The email address used for the order

• A clear description of the issue

• Photographs of the product, mailer, packaging, shipping label, and visible damage when applicable

Customers should retain all original packaging and damaged materials until the review or carrier claim has been completed. Each situation will be reviewed individually, and any available resolution will depend on the shipment details, tracking status, insurance eligibility, carrier findings, and applicable policies.

International Shipping

International shipping availability may vary by destination and may be limited by carrier service, customs requirements, product restrictions, or other considerations.

Unless otherwise stated during checkout, customers are responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Contacting Us

Questions regarding shipping or an existing order should be submitted through the Contact Us page. Please include the email address associated with the order and all relevant order information so the request can be reviewed efficiently.

Policy Updates

We reserve the right to revise or update this Shipping Policy when necessary. Changes become effective when the updated policy is published on the Shine Vaults website.